Africa Regional Forum on Governance Innovation, Africa Public Service Day to be Held in Tandem

Addis Ababa, June 19, 2025 (FMC) – The Africa Regional Forum on Governance Innovation, with the focus on governance innovation and the delivery of agile, inclusive and people-centered services to all, will take place concurrently along with the 10th Africa Public Service Day in Addis Ababa.

The United Nations Department of Economic and Social Affairs is organizing the Regional Forum on Public Service Innovation within the framework of the Continental Celebration of the 2025 African Public Service Day from June 21-23, it was learned.

Participants from Least Developed Countries, Landlocked Least Developed Countries, and Small Islands Development States from across African will be in attendance, according to a report by ENA.

Briefing the media today, Civil Service Commissioner Mekuria Haile said the forum is aimed at discussing ways to providing inclusive and people-centered service supported by innovation.

Increasing the participation and awareness of citizens, scaling up monitoring capacity, reducing corruption, ensuring accountability, and increasing social inclusion, among others, are the focus of the forum, he added.

According to a statement issued in connection with the event, the forum is organized within the framework of the project on “Innovating Public Service Delivery to Achieve the Sustainable Development Goals (SDGs) through the Transfer and Adaptation of Omnichannel Approaches”.

Omnichannel refers to a customer-centric approach that integrates all channels, delivering a unified and consistent brand experience across physical stores, apps, and websites.

The statement added the project aims to enhance the capacities of government officials in selected countries of Africa, Asia as well as Latin America and the Caribbean to promote effective and inclusive public service delivery, leaving no one behind, it was further stated.

The overall objective of the Regional Forum is to provide a platform to explore new approaches to governance innovation and learn about innovative practices in public service delivery to strengthen governments’ capacities to advance the implementation of the Agenda 2063 and the 2030 Agenda for Sustainable Development, with a focus on SDG16 on strong institutions, peace and justice.

Agenda 2063 is Africa’s blueprint and master plan for transforming the continent into the global powerhouse of the future as the 2030 Agenda highlights the need to build effective, accountable, and inclusive institutions at all levels.