Addis Ababa, June 21, 2025 (FMC) — Ethiopia’s flagship Mesob One-Stop Center stands as a tangible symbol of the country’s drive to transform public service delivery into an inclusive, efficient, and seamless experience for all citizens, Deputy Prime Minister Temesgen Tiruneh declared today at the 10th Continental African Public Service Day (APSD) celebrations in Addis Ababa.
The event, jointly organized by the African Union and Ethiopia’s Federal Civil Service Commission, is being held under the theme: “Enhancing the Agility and Resilience of Public Institutions to Achieve Equitable Governance and Rapidly Address Historical Service Delivery Gaps.” This theme echoes the broader 2025 AU focus on “Justice for Africans and People of African Descent through Reparations.”
Deputy PM Temesgen emphasized that Ethiopia is advancing a citizen-centered approach by redesigning public services around the needs of the people through a combination of institutional reforms, digitization, and inclusivity.
“Our flagship initiative is called Mesob — a modern Ethiopian service for organized benefits. Mesob is more than a platform; it is a promise to deliver services that are efficient, inclusive, and seamless, a promise that no one will be left behind,” he said.
He highlighted the government’s One Stop Shop model, which integrates online platforms, mobile applications, physical service centers, and community engagement to bring government services closer to the public and accelerate accessibility.
“We are building seamless institutional structures and redesigning service delivery by implementing a competency framework, modernizing human resource management, and deepening diversity and inclusion,” Temesgen added. “We also digitize service delivery and manage reforms with results in mind.”
Representing the African Union Commission, Director for Governance and Conflict Prevention Patience Chiradza framed the APSD as both a celebration of progress and a call to continue strengthening governance systems across Africa.
“This year’s Public Service Day marks a significant milestone, as we gather not only to honor African public servants but also to confront the ongoing challenge of building inclusive, agile, and accountable governance,” she said.
Federal Civil Service Commissioner Mekuria Haile further stressed the role of public servants as the backbone of justice, inclusion, and transformation, noting that Ethiopia’s strategic reforms focus on aligning public institutions with citizens’ evolving needs.
The 10th APSD builds on previous successes by centering justice and reparations as foundational pillars for Africa’s institutional resilience. The forum underscored the importance of addressing systemic inequalities that affect marginalized groups, including women, youth, persons with disabilities, and rural communities.
Successful implementation of this year’s theme aims to establish strengthened, inclusive frameworks that effectively support justice and reparations processes across the continent.